The outbreak of the Coronavirus, COVID-19, has been a continued news headline with cases now reported throughout the United States, resulting in increased media coverage about the potential of a pandemic outbreak. The health and well-being of our clients, communities, and team members is foremost in our minds as we carefully monitor the COVID-19 outbreak. As a Bryn Mawr Trust client, you should know that BMT is prepared and continues to plan in the event an outbreak should result in a business interruption in any of the communities we serve.
To ensure you receive accurate information directly from BMT, any changes to individual branches, BMT offices or company-wide impacts would be shared on BMT.com as well as on our social media channels.
BMT has Business Continuity, Pandemic, and Disaster Recovery plans in place that are active and updated as a regular course of our business. In accordance with our internal corporate policies, we conduct regular tests of these plans, including rigorous testing of our networks and operations, ensuring we are prepared. In recent weeks, we have completed additional tests, which included employees from across our organization working remotely without impact on our operations and service to your accounts. This remote capability includes the option to meet virtually via conference calls or our WebEx service.
Our Employees and Facilities
If you have visited a BMT facility, you may have noticed we have hand sanitizers throughout the public areas. Our ATMs are cleaned at least once a day Monday through Saturday, with many receiving a secondary cleaning from our Facilities and Cleaning staffs. Our back-office areas also have access to hand sanitizers to reduce the spread of germs. Our employees receive communications about the importance of frequent handwashing; the importance of not coming to work if they are experiencing any symptoms of illness; avoiding large crowds and physical contact, e.g. handshakes. In addition, our cleaners continue to disinfect our buildings, including door handles and surfaces. These measures are the common-sense steps we should all be practicing to stem passing any contagious germs.
We understand the concerns that uncertainty brings, and we want you to know that we are working each day to ensure we are as prepared as we can be to provide uninterrupted support to you. Please contact Bryn Mawr Trust’s general Customer Care Center at 610.525.1700, or reach out to your Relationship Manager if you have specific questions or issues.
We thank you for trusting BMT with your banking, wealth management, and insurance needs.
President & Chief Executive Officer