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50 W. Lancaster Ave., Ardmore, PA 19003 610-896-6435
The Proven Choice. The Right Choice.
The Team Lead – Customer Care Center Training exemplifies the core values of The Bryn Mawr Trust Company. This position is responsible for assisting the management team for banking operations. Responsible for ensuring all new Team Members are fully trained on the BMT Products and Services prior to taking client calls. In addition to training new Team Members, the Training Team Lead will participate in the ongoing training initiatives within the Customer Care Center including but not limited to: new system training, procedure development, coaching and quality assurance reviews. Monitors all incoming workflow and completion of work by the team members in line with published service level expectations. This includes inbound calls, outbound calling and all electronic communication channels. Works collaboratively with the other Operations managers, team leaders and other team members to complete work items and ensure all deadlines and processes are completed accurately and efficiently. Ensures that all projects and testing are completed in line with bank expectations. Takes Customer Calls as needed.
This position will be based in Wayne, PA.
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