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Privacy and Security

Bryn Mawr Bank Corporation

Bryn Mawr Bank Corporation has been committed to protecting the privacy of our customers’ personal information for more than a century. We greatly respect your privacy and we value the trust that you have placed in us to handle your financial matters and your information responsibly. With the rapid advances in technology and the manner in which information is collected and transferred, many consumers have been concerned about the proper collection and dissemination of their personal information. We welcome this opportunity to tell you about the kinds of information we have in our safekeeping and how we use that information to serve you. Please read our policy below to learn more about the ways we protect your privacy.

Thank you for banking with us. If you have any questions regarding our privacy practices, please contact the BMT Customer Care Center at 610-525-1700.

Please click here for detailed information about Bryn Mawr Trust’s Privacy practices.

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Website Customer Information Privacy Policy

The following is BMBC’s Website Customer Information Privacy Policy. Bryn Mawr Bank Corporation and its affiliates (“BMBC”) are committed to safeguarding information about customers and visitors to this website. We value your trust and we handle your personal information with care.

Secure Transmissions

To ensure that information remains confidential, BMBC uses encryption technology on our website to transmit information between you and us.

E-mail Security

Regular Internet e-mail is not secure. You should use regular Internet e-mail to provide only information that is non-sensitive and non-confidential. We ask that you do not provide personal or account information through e-mail. You may also contact us by telephone, U. S. mail, or by visiting any of our banking offices.

Gathering and Using Information Online

BMBC collects and uses the information you provide us online only to respond to your needs, service your accounts and provide you with information about our other services.


BMBC uses “cookies,” which are small pieces of information that a website stores on a visitor’s web browser to remind the website about the visitor the next time he/she visits our website. BMBC does not store confidential or sensitive information in cookies. BMBC also uses cookies to simplify and enhance our customers’ online banking sessions by making navigation easier. For certain applications, such as online banking, cookies are a requirement because they help protect the privacy of our customers’ transactions, for example, by terminating the online session automatically if the customer forgets to log out.

BMBC’s cookies will not be used to capture your e-mail address, obtain data from your hard drive or gain confidential or sensitive information about you. Some websites, however, use cookies to obtain information from your browser. You can set your browser to notify you before accepting a cookie, so that you can control whether you wish to accept or reject a cookie.

Respecting the Privacy of Children

We do not knowingly market to, or solicit information from, children under the age of thirteen (13) without parental consent. We recognize that protecting the identities and privacy of children online is important and that the responsibility to do so rests with both the online industry and with parents.

Linking to Other Sites

This website may contain links to third-party sites that you may find useful. If you choose to link to websites not controlled by BMBC, we are not responsible for the privacy or security of those sites, including the accuracy, completeness, reliability or suitability of their information. If you are asked to provide information on one of those websites, we strongly urge that you first study carefully their Privacy Policies.

Taking Individual Responsibility for Protecting Personal Information

Although BMBC works to protect your privacy, you also play a role in protecting your personal information. To help safeguard your personal information, we suggest the following:

  • Do not share your ID or password with anyone.
  • Change your password regularly.
  • Remember to sign off once you have submitted an application for a product or service online, or have completed a secure online session.
  • Only provide your Access ID when your browser indicates an encrypted connection, such as Secure Socket Layer (SSL), directly to BMBC’s website or to another site you have investigated and trust fully.

Aggregation Sites

Aggregation sites are Internet sites that allow you to consolidate account information from several sources on one site. To do this, an aggregation provider may request access to your personal financial information. You should ensure that the aggregator company has appropriate policies to protect the privacy and security of any information you provide or to which they are gaining access, and that you trust the aggregator company. In addition, BMBC can assign a unique, non-transactional login ID and password that will limit an aggregator company’s access to your account information. We strongly urge you to take advantage of this service. To do so, please contact the BMT Customer Care Center at 610-525-1700.

If you provide information about your BMBC accounts to an aggregator company, we consider that you have authorized all transactions initiated by that aggregation site, which is using access information you have provided, whether or not you were aware of a specific transaction.

If you decide to revoke the authority you have given an aggregator company, it is important that you notify us to ensure that you can continue to access your account. In addition, we strongly encourage you to change your password once you have revoked the authority you have given to an aggregator company. You may do so directly within the Internet PC Banking product and your change will be effective immediately.

Information Accuracy

Keeping your account information accurate and up to date is very important to us. We provide you with access to your account information through various means such as account statements, telephone banking, and online banking. If you ever believe that your account information is incomplete, inaccurate or not current, please call us or write to us at the telephone number or address listed on your account statement, Bank records, or other documentation. We will update or correct any erroneous information promptly.

If you have comments and/or questions, or to obtain any updates to this Policy, please call us at 610-581-4981.

Security Statement

This Internet Banking System brings together a combination of industry-approved security technologies to protect data for the bank and for you, our customer. It features password-controlled system entry, a Symantec-issued Digital ID for the bank’s server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic.

Secure Access and Verifying User Authenticity

To begin a session with the bank’s server the user must key in a Login ID and a password. Our system, the Internet Banking System, uses a “3 strikes and you’re out” lock-out mechanism to deter users from repeated login attempts. After three unsuccessful login attempts, the system locks the user out, requiring either a designated wait period or a phone call to the bank to verify the password before re-entry into the system. Upon successful login, the Digital ID from Symantec, the experts in digital identification certificates, authenticates the user’s identity and establishes a secure session with that visitor

Secure Data Transfer

Once the server session is established, the user and the server are in a secured environment. Because the server has been certified as a 256-bit secure server by Symantec, data traveling between the user and the server is encrypted with Secure Sockets Layer (SSL) protocol. With SSL, data that travels between the bank and customer is encrypted and can only be decrypted with the public and private key pair. In short, the bank’s server issues a public key to the end user’s browser and creates a temporary private key. These two keys are the only combination possible for that session. When the session is complete, the keys expire and the whole process starts over when a new end user makes a server session.

If you have comments and questions or to obtain any updates to this Policy, please call us at 610-581-4981.