Customer Service

031908485

• Corporate Office: 801 W. Lancaster Avenue , Bryn Mawr, PA 19010

If you are inquiring about an address because you wish to send a payment, please consider one of these addresses:

• Personal Loans: Bryn Mawr Trust, P.O. Box 61, Bryn Mawr, PA 19010
• Residential Mortgage Loans: Bryn Mawr Trust, P.O. Box 1160, Bryn Mawr, PA 19010
• Commercial Loans: Bryn Mawr Trust, 801 Lancaster Avenue, Attn: Commercial Loans, Bryn Mawr, PA

As of December 2020, BMT operates 41 banking locations, 7 wealth management offices, and 2 insurance and risk management locations in the following counties: Montgomery, Chester, Delaware, Philadelphia, and Dauphin Counties in Pennsylvania; New Castle County in Delaware; and Mercer and Camden Counties in New Jersey.

You can update your User ID, password, phones, and email and mailing addresses through BMT Online Banking. Before you begin, make sure you have access to the phone linked to your account. It will be needed for PIN verification. Still need help? Call the BMT Customer Care Center at 610.525.1700 or visit a branch.

The Fraud Detection Center can be reached at 1.800.262.2024. Please have your case number ready (if applicable).

Please call our Customer Care Center at 610.525.1700. If your concern is with a credit card, please call our 24-Hour Cardmember Service Center at 866.552.8855. Please note that is for credit cards only, not debit cards or other account questions. Outside the U.S.? Call 701.461.1922 – fees may apply.

To report a lost or stolen BMT Debit Card, please call 1.800.554.8969 to connect with a support agent. You can also use the CardValet® mobile app to turn your card on and off, limit or restrict access, and set up real-time alerts.

Call the BMT Customer Care Center – 610.525.1700 – or visit a branch to discuss with a BMT representative. It can take 7-10 business days to receive your new card. If you need one sooner, please visit a branch to have a temporary card issued.

Call 610.525.1700 during business hours. Otherwise, please call 800.554.8969 to connect with our support team. They can troubleshoot a declined transaction attempt on your BMT Debit Card.

A Travel Notice function is available within BMT Online Banking. Use it to notify us when and where you plan to travel. Find this feature by selecting Settings, then Security and Alerts.

Call our 24-Hour Cardmember Service Center at 866.552.8855. Please note that is for credit cards only, not debit cards or other account questions. Outside the U.S.? Call 701.461.1922 – fees may apply.

Replacement checks can be ordered online within Consumer/Personal Online Banking. Sign in to Consumer/Personal Online Banking and select the checking account for which you would like to order new checks. Next, select More Actions, then Order Checks from the drop-down menu. Alternatively, call the BMT Customer Care Center at 610.525.1700 or stop by any branch.

Download and complete a direct deposit form and give it to your human resource manager. You are welcome to visit a branch to pick up a printed copy. Alternatively, you can provide your employer the BMT routing number (031908485), your account number, and account type (checking or savings). Direct deposit usually takes two pay cycles to become active.

You can enroll in BMT Online Banking via desktop/laptop, smartphone, or this enrollment page. You will need your account number, Social Security Number, and email address to complete the enrollment.

Use this Reset Password link or the one in Online or Mobile Banking.

The system is designed with additional layers of security to protect your accounts and to validate that it is really you trying to access your accounts by sending a verification code to the telephone number on file. You must establish these when you sign on as part of your enrollment. If you need assistance with setup, please call 610.525.1700 or visit a nearby branch.

The system is designed with additional layers of security to protect your accounts and to validate that it is really you trying to access your accounts by asking unique security questions. BMT offers several unique questions to answer. All answers must be 4 or more characters in length.

Yes, both landlines and mobile phones can be used for receiving automated telephone calls delivering the Identity Verification Codes. If you are using a landline, make sure you can answer it so you can receive the 4-digit PIN. If you are using cell phone, you should be able receive text messages or phone calls. Text message charges may apply depending on your mobile phone plan.

For security purposes, the Bank will require either an Identity Verification Code or the customer to correctly answer security questions to verify their identity.

Bill Pay customers can access external transfers by selecting Pay Bills on the Online Banking home screen, then by selecting Transfer Money.

You can export transactions from Personal Online Banking to Quicken in QFX format or to QuickBooks in QBO format. Other available formats include CSV and OFX to export to Excel or Microsoft Money, respectively.

Please contact our Client Services representatives at 610.525.1700 to alert them, we will research and assist you.

Please call us at 610.525.1700 or visit a branch during operating hours to discuss. A BMT representative can demonstrate how to use our Online and Mobile Banking tools.

Our website and Online Banking platforms are designed for internet browsers that support HTML5. Please update your browser to the most recent version to ensure compatibility. Still having issues? Call Customer Care at 610.525.1700.

Yes. Our website and Online Banking tools are responsive, meaning they are designed to work on any size device. To ensure compatibility, please make sure you are using the most up-to-date version of your browser. Did you know we offer a tablet-specific version of our Consumer Mobile Banking app? Download it today from the app store on your tablet.

The scheduled date is the date it will arrive at the payee. When you initiate a bill payment, the earliest date it could arrive at the payee is displayed. You can adjust that date further out if you wish.

Yes, BMT’s Popmoney is an innovative personal payment service that eliminates the hassles of checks and cash. Sending and receiving money is as easy as emailing and texting. And you don’t need a new account to send or receive money. Just use your current Bryn Mawr Trust account.

BMT offers a rolling period of 24-months’ worth of eStatements. In the Account Details section of Online Banking, click “Online Statements” and follow the prompts to register for eStatements.

Log in to Online Banking and send us a message using the message function denoted by the envelope icon located at the top of screen. A BMT Customer Care representative will send a response.

Use this Reset Password link or the one on the Online Banking sign-in page.

Complete this form if you have not already enrolled in online banking. You can also enroll from within the BMT Mobile Banking app.

Our mobile apps are available on the Apple® and Android® platforms. Search for Bryn Mawr Trust in your preferred app store.

Yes, our Consumer Mobile Banking app features mobile deposit. Enrollment in Online and Mobile Banking is required and a daily limit may apply. By default, the daily limit for mobile deposit is $3,500. Call 610.525.1700 to request an increase.